Support

Net-AV provides comprehensive support services to ensure your audio-visual and IT systems operate at peak performance. Our team of certified professionals is ready to assist you with any technical issues or questions you may have.

Whether you need immediate technical assistance, preventive maintenance, or system upgrades, we're here to help you get the most from your technology investments.

Technical Support

Our technical support team is available to help resolve issues with your audio-visual and IT systems. Contact us via phone, email, or our support portal for prompt assistance.

Phone: +1.800.717.5215

Email: support@net-av.com

Hours: Monday-Friday, 8:00 AM - 6:00 PM EST

Remote Support

Many technical issues can be resolved quickly through our remote support services. Our technicians can securely access your systems to diagnose and fix problems without the need for an on-site visit.

On-Site Service

For issues that require hands-on attention, our field technicians provide prompt on-site service. We'll dispatch a qualified technician to your location to resolve hardware issues, perform system upgrades, or provide in-person training.

Frequently Asked Questions

How do I request technical support?

You can request technical support by calling our support hotline at +1.800.717.5215, sending an email to support@net-av.com, or submitting a ticket through our online support portal.

What information should I provide when requesting support?

To help us resolve your issue quickly, please provide your company name, contact information, a detailed description of the problem, when it started, and any error messages you're receiving. If possible, include photos or videos of the issue.

Do you offer support contracts?

Yes, Net-AV offers various support contract options to meet your specific needs. Our contracts include priority response times, preventive maintenance visits, and discounted rates for on-site service. Contact our sales team for more information.

How quickly can I expect a response to my support request?

Our standard response time is within 4 business hours for non-emergency issues. Clients with support contracts receive priority response based on their service level agreement. For critical issues affecting business operations, we strive to respond within 1 hour.